Enhancing Our Customer Experience Through Expanding Our Offering

9th Jun 2020
Posted By Katie Anderson

At CCM Group, we continually strive for greatness in everything we do, in particular the projects we support our customers with, the training and development of our people, and the ever-improving standard of our service offering. Because of our amazing customers and their continued support over the years, we are delighted to say that we are expanding to accommodate ongoing business and future growth.

For over 20 years, our business has been focused on print management, but in order to maintain an excellent service, our growth is now dependent on three clear divisions:

  • CCM Creative
  • CCM Products
  • CCM Axis

As a result of such changes to our business, we are excited to reveal some internal highlights:
- Trent Peek, previous Managing Director to CCM Group, takes on a new role as CEO of CCM Group
- Tina Brown is stepping up to Managing Director of CCM Creative and CCM Products
- We welcome Richard Ardis as our new Managing Director of CCM Axis

Our ambitious plans for the future have also resulted in us embarking on an extensive recruitment drive. We’re currently on the look out for a variety of talented and motivated individuals to join our workforce across various departments of the business. To help facilitate a seamless recruitment process, a dedicated CCM Group careers portal has been created which will be continually updated as and when new vacancies arise within the group.

So, what do our three new group divisions encompass?
CCM Creative
Print and fulfilment is a huge part of who we are, and this service remains a fundamental part of our business. Our talented pool of graphic designers and marketers is growing fast to make sure our customers always receive an expert level of support whether it be print, fulfilment or marketing.

CCM Products
We have an extremely strong, reliable and robust international supply chain. We can source just about anything you need, in bulk and at a low cost. We are able to supply high quality merchandise to our customers, and more recently we have been supplying bulk personal protective equipment. We are expanding this area of the business, and unlike some ruthless traders out there, we can issue full certification for the best products.

CCM Axis
This is the brand new, shiny string to our CCM Group bow. CCM Axis is a B2C model built on agile principles, to build a flexible business division capable of reacting fast to unpredictable market changes. It puts the customer experience at the heart of the strategy, with the end result being an exceptional e-commerce experience for the consumer.

The aim of our restructure is to provide our customers and prospects with an exceptional service which isn’t limited to our traditional print offering. We are so much more than that, and we know we can adapt to market trends and provide businesses with a full service experience.

We aren’t just stopping there! We also have an exciting rebrand and new website on the horizon, and we can’t wait to share more details over the coming months!

If you have any questions about the above information, please drop your dedicated Account Manager an email or you can email a member of our team directly at info@weareccm.co.uk or call us on 01623 625222.